FAQs

FAQs

  • HOW MUCH WILL OUR WEDDING COST?

    The overall cost depends on the guest number, menu and wine selection and how much is consumed at the bar. During the planning process our event planner can help plan these details with you according to your vision and budget, and with an eye on minimum guaranteed spend.

  • HOW DOES PRICING WORK?

    The price consists of three main elements: 

    1. a rental fee which covers all items listed on page 13

    2. food and beverages, (a minimum guarantee applies to all bookings)

    3. taxes and gratuity. (5% GST is added to all items. 10% liquor tax is added to all alcohol charges, and a 20% service charge is applied to food and beverages).


  • CAN WE CHOOSE OUR OWN VENDORS?

    Absolutely. We also offer a list of recommended vendors.

    Please note that Hart House has a list of DJs that you must select from. 

    If you hire a recommended vendor or planner Hart House will offer extended access times for décor. 


  • CAN I JUST USE A PLAY LIST WITH MY OWN SOUND SYSTEM?

    This is permitted only with indoor receptions, or outdoor events that end before 10pm. Rental times can be adjusted to an earlier start and end time for this (i.e. 3pm to 10pm).  Noise levels are subject to bylaws.


  • WHEN CAN WE START THE CEREMONY? WHEN DO GUESTS HAVE TO LEAVE?

    The ceremony takes place within the contracted time. With a 5pm to 12am booking slot you can start the ceremony at 5pm, with guests arriving at 4:30pm. Bar service ends at 11:55pm, and the music is turned off at that time as well. Décor must be removed by 1am (some exceptions for décor strike can be made when using recommended vendors).

  • WILL HART HOUSE STAFF SET UP OR TAKE DOWN MY DÉCOR?

    All décor must be placed and removed by your vendors; Hart House staff will only set up items provided by the restaurant. Any décor items left behind will be recycled, donated or discarded. Flower centerpieces must be delivered fully assembled. Hart House cannot provide storage for flowers or decor.

  • WHEN CAN WE ACCESS THE VENUE?

    The general access time for décorators is three hours prior to your event. 

    Separate arrangements can be made if you are using a recommended decorator/planner. At this time the tables will be set with linens, and staff will be on site setting tables. The ceremony chairs will be placed one hour prior to the ceremony but the chairs along the aisle will be in place three hours prior to indicate the exact ceremony location.


  • CAN WE DECORATE THE CEILING?

    Any items hung from the ceiling must be contracted through a specific vendor approved by Hart House. Please contact the Sales Manager for details. The Chandeliers may not be removed, accessorized or decorated unless a specific vendor is used for this service. 

  • DOES HART HOUSE PROVIDE LINENS?

    Our linens are square and white. Floor length tablecloths can be rented by Hart House (rental fees apply) or provided by your decorator.


  • DOES HART HOUSE PROVIDE DIFFERENT CHAIRS?

    Only white folding chairs are included; please refer to your décor vendor for specialty rentals, or contact the Sales manager for recommendations.

  • CAN WE BRING OUR OWN FOOD?

    All food is provided by Hart House Restaurant. We offer local, sustainably farmed products and Oceanwise certified seafood. You may hire an approved food truck (for late snacks only). Some exceptions can be made for sweets such as a local cotton candy vendor or ice cream carts. 

  • CAN WE BRING OUR OWN ALCOHOL?

    Our liquor license does not permit any outside liquor. 

    We are happy to help customize your bar service to accommodate your vision and budget. 


  • HOW DOES THE BAR WORK?

    Hart House restaurant charges for all alcoholic and non-alcoholic beverages based on consumption. We are happy to design a customized bar with premium options, signature drinks and cocktails. Any estimates in advance of the event are based on historic averages and cannot be guaranteed. 

  • CAN WE OFFER AN OPEN BAR UP TO A PRE-SET LIMIT?

    This can be done by using drink tickets. We recommend that couples provide their own tickets, but we are happy to provide them. It is the couple’s responsibility to distribute tickets to their guests (i.e. by placing them at each table setting). The value of the ticket is determined by the type of drink served. Unused tickets will not be charged to the couple. Wine service during dinner over and above tickets is highly recommended.



  • IS THERE A BRIDE’S ROOM?

    Yes, we offer our 2nd floor Avalon Room as a Bride’s room (for tented events and receptions in the main restaurant).

    It includes a full-length mirror and water service. Sparkling wine and other refreshments are available at request. The room is available one hour prior to the ceremony and can be accessed until midnight. The bride’s room cannot be locked.


  • DOES HART HOUSE PROVIDE SECURE STORAGE FOR GIFTS AND CARDS?

    No: Any valuables must stay within reach of a designated person assigned by the couple. Hart House does not take responsibility for personal belongings, gifts or cards.

  • CAN MY DOG ATTEND THE WEDDING?

    Yes! Your dog is welcome to be a part of your ceremony and photos. We recommend assigning a family member to take your fur baby home before dinner is served.

  • WHAT ABOUT A WEDDING REHEARSAL?

    A 30-minute ceremony rehearsal is permitted on the lawns, subject to availability, at no additional cost. All rehearsals are self-conducted. Please make sure to have your officiant present. Our Event manager can assist with cueing the wedding party down the aisle.

  • DOES HART HOUSE PROVIDE A WEDDING CAKE?

    No: you are welcome to bring a wedding cake; we will provide a 30” table with white linens to display it. A $2.00 per person fee will be charged for the cutting and plating of wedding cakes. No charge will apply to cupcakes or fake cakes, or for serving the cake on the dessert buffet. 

  • WHAT HAPPENS IF IT RAINS?

    The ceremony will be moved into the tent. Guest tables must remain in the tent during this time and can only be moved aside if guest numbers and layouts permit. 


GUARANTEE
HART HOUSE RESTAURANT REQUIRES A MINIMUM GUARANTEE  IN FOOD AND BEVERAGE SALES BEFORE TAXES AND GRATUITIES.
If the minimum guarantee is not met, Hart House Restaurant will add the balance as an additional rental fee to the final invoice. The minimum guaranteed spend per person applies to guests over 10 years of age. To ensure our maximum efficiency, a final guest count is required one week prior to your event. If no guarantee is received Hart House Restaurant will bill for the number in the most recent estimate prepared by Hart House or the actual number, whichever is greater. Should the final numbers differ from the contracted guest expectancy Hart House Restaurant reserves the right to renegotiate costs based on the new size of the group, and to provide an alternative function room best suited for your group size. Tented events may not exceed the maximum number of 200 guests.


DEPOSITS
Hart House Restaurant requires a non-refundable and non-transferable deposit and a valid credit card to confirm your booking. The deposit will be regarded as a down payment towards the total cost of the event.

PAYMENT
A second deposit of 50% of the minimum food and beverage requirement will be due 8 months prior to the event. This deposit is non-refundable and non-transferable. The full balance (food and beverages, taxes, gratuities and rental/miscellaneous fees) is payable one month in advance based on a food and beverage estimate prepared by Hart House Restaurant’s event planner. Any outstanding charges will be invoiced and must be paid within 14 days of the event or will be charged to the credit card number provided with the signed contract. In the event of overpayment the amount will be paid to the undersigned by cheque. Payments must be made by debit, cash or by certified cheque.

CANCELLATION
Our cancellation policy requires that the Hart House be informed of a cancellation at least 240 days prior to the event. In any case, the scheduled deposits are non-refundable. In the event that less than 240 days’ notice of cancellation is given you will be held liable for the minimum guaranteed revenue, including all rental fees, as stated in your contract. All cancellations must be received in writing.

PRICING
All prices are stated exclusive of taxes and 18% gratuity. Prices are subject to change. Menu items are subject to seasonal availability.

FOOD AND BEVERAGE
All food and beverages must be supplied by Hart House Restaurant with the exception of specialty cakes. All specialty cakes are subject to a cutting and plating fee of $2.00 per person with the exception of cupcakes. A bakery or professional pastry chef must provide all specialty cakes. Hart House Restaurant is unable to provide storage or set-up for specialty cakes. Food and Beverages may not be removed from the premises. Menu and beverage choices are to be confirmed one month prior to your event. Children aged 3 to 10 will be billed 50% of the agreed menu price. Due to licensing restrictions corkage is not permitted. All food, beverages, rental fees and service charges are subject to applicable taxes. An 18% gratuity will be added to all food and beverages. Hart House does not offer menu tastings. In lieu of menu tastings Hart House will offer one complimentary dinner (a la carte) for Bride and Groom between the time the booking is confirmed and the wedding date. This offer excludes alcohol. This offer is not valid on February 14, December 24/25 or Mother’s day.

ADDITIONAL TERMS & CONDITIONS

Vendor access and event time: The booking times are as stated in the contract. All elements of the event including wedding ceremonies must be held within the contracted time. Access for décor is permitted at 2:00pm on the day of the event unless alternate arrangements have been made with Hart House Restaurant Sales Department. All décor items must be removed within one hour after the conclusion of the event. Access time for the bridal party is 45 minutes prior to the event. Tented Events: The tent must be made accessible to guests for the duration of the event.

Guest Conduct: The host is held responsible for any damage to Hart House Restaurant’s property during their event and is responsible for the actions and/or conduct of their guests or independent contractors during the duration of their presence on the premises. No alcoholic beverages may be brought to Hart House Restaurant by the host, contracted vendors or guests. Hart House Restaurant reserves the right to terminate an event before the contracted time due to guests' conduct.

Decor & Damages: Set up and removal of décor are solely the responsibility of the host. Hart House Restaurant will charge a cleaning fee if decor items are not removed completely. No items may be affixed to light fixtures. Any items affixed to the ceiling of the tent must be set up and taken down by a professional decorator approved by Hart House. Nails, screws, tacks, pins, tape or any other substance which would mark the floors, walls or ceilings are not permitted. NO confetti, decorative sparkles or scented candles, or hand-held sparklers are allowed on the property. Candles must be inside a protective holder to protect linens and may not be used outside of the reception tent. The host will be charged replacement costs of linens and furniture stained with wax. Synthetic flowers/petals, rice or birdseed may not be used on the lawns of Hart House Restaurant. Only real flower petals are permitted on the lawns of the Hart House. All petals must be removed from the grounds prior to the end of the event.

Weather: The host understands the potential for poor weather conditions, including rain and sudden drops in temperature. Wedding ceremonies are held in the reception space if weather is inclement. 

Storage & Liability: Hart House Restaurant  assumes no responsibility for the damage or loss of any articles left on our premises prior to, during or following the event. Hart House Restaurant is unable to provide storage before or after an event, and is not responsible for the delivery, pick-up or return of any items not rented through the restaurant.  Hart House Restaurant includes the use of square white linens. Floor length linens for round tables may be rented at an additional cost.

Music: If you are hiring a musician, DJ service or intend to play any recorded music during your event the Society of Composers, Authors & Music Publishers of Canada (SOCAN) mandates that a license be obtained. Hart House Restaurant must add to your invoice a fee of $63.49 plus tax if your event included dancing, and without dancing a fee of $29.56 plus tax. Due to our proximity to local residential zoning sub-woofers are not permitted as part of DJ’s sound system. Due to our location licensing amplified live bands are not permitted as part of the musical entertainment. Classical or Jazz ensembles are exempt from this rule. Only DJs listed as our recommended vendors are permitted on the premises for any outdoor events.

Please be sure that guests and vendors of your event are aware of our policies, as a cleanup charge will be applied to your bill if necessary.  Hart House Restaurant reserves the right to inspect and monitor all events and to discontinue service in the event that a violation of any facility policy or provincial law is being made. In any such case the host is still liable for any outstanding balances.


Wedding Menu pdf
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